Havens Emails (2023)

Hello X,

Thanks for the opportunity for Havens Luxury Metals to be part of your project.

In review of your quote request details, I have a quote ready for you below.

The good news is, today is the last day of Havens biggest sale of the year and your quote qualifies for 20% Savings.

🚀 CYBER MONDAY 💰 SAVE 20% ON HAVENS 🔥

At the bottom of your Havens quote, you will see the 20% Cyber Monday Savings applied.
This limited offer will Expire on Monday at Midnight if your order is not started by then.

 ⇾ View My Havens Quote ⇽

⚡️ Lock In Cyber Savings ⚡️

When your start your order, we provide engineered specs for your review and approval with your installer.

At any time, you can modify the sink’s dimensions, design, or finish. Fabrication only begins when you approve.

Even if you are not 100% certain of the sink you want, you can still lock in the limited time savings at the link below.

⇾ Start My Order ⇽

All Havens products are Handcrafted In The USA to last forever and include the Havens Lifetime Warranty.

Attached to this email and at the link below are photos of similar in design sinks we have built for clients.

Legacy Undermount Sink – Stainless Steel -  Pure Copper

 
If you have any questions or perhaps ready to lock in Black Friday savings, please let me know.

Call Havens at 407-456-7071 or simply reply to this email. I’ll leave you with five good reasons.

🔥 Top Five Reasons Why Havens Is Different 🔥

1. Highest Quality Stainless & Copper (16 Gauge Stainless, 14 Gauge Copper) – Last Forever Lifetime Warranty
2. Made In USA – Havens is the only sink company that operates and fabricates 100% In The USA.
3. Easiest To Clean – Clean your Havens Sink with just a soapy sponge. Let the sink do the work.
4. Fastest Build Time – We do not import, we fabricate! We guarantee our lead times so your project can flow.
5. No Problems – The job isn’t done until you’re satisfied. We give 100% to our clients, through the entire project!

Thank you for considering Havens Luxury Metals to be part of your project!

Good morning X,

Thanks for the opportunity to design and build a Custom Stainless Steel Sink for your project. 
Havens Luxury Metals is a Made In USA fabricator of the most advanced kitchen sinks in the World.

Attached to this email are inspirational photos, similar in design to the sink you have requested. 

As the next step, please click the link below to view your Custom Sink Quote from Havens.

 ⇾ View My Havens Quote ⇽

If you would like to request changes, specify finish, or add accessories we can update your quote at any time.
Havens offers 12 luxury metal finishes, engineered to endure heavy duty use and last forever!

Every project is different, and my goal is to give you the best information and visual representation possible.

Take a look at the link below to learn more about the type of custom sink you are requesting.

Legacy Undermount Sink – Stainless Steel

Havens Sinks are 100% customizable and ideally tailor made to improve the way you cook and use your kitchen.

We make it easy, and provide specifications and visual renderings for client & installer approval, before fabrication.

Your Havens Quote can be converted into an order at any time with a 50% deposit by credit card, using the link below.

⇾ Start My Order ⇽

🔥 Top Five Reasons Why Havens Is Different 🔥

1. Highest Quality Stainless Steel (16 Gauge Type 316 Stainless) – Last Forever Lifetime Warranty
2. Made In USA – Havens is the only sink company that operates and fabricates 100% In The USA.
3. Easiest To Clean – Clean your Havens Sink with just a soapy sponge. Let the sink do the work.
4. Fastest Build Time – We do not import, we fabricate! We guarantee our lead times so your project can flow.
5. No Problems – The job isn’t done until you’re satisfied. We give 100% to our clients, through the entire project!

There are many things to consider with designing a custom sink, and I hope to be a resource to you and your project.

If you have any questions, comments, or updates please call me anytime at 407-456-7071 or reply to this email.

Thank you, and have a great rest of your day!

____________________

 Good morning X,

Thanks for the opportunity to design and build a Custom Pure Copper Sink for your project. 
Havens Luxury Metals is a Made In USA fabricator of the most advanced kitchen sinks in the World.

Attached to this email are inspirational photos, similar in design to the sink you have requested. 

As the next step, please click the link below to view your Custom Sink Quote from Havens.

 ⇾ View My Havens Quote ⇽

If you would like to request changes, specify finish, or add accessories we can update your quote at any time.
Havens offers 12 luxury metal finishes, engineered to endure heavy duty use and last forever!

Every project is different, and my goal is to give you the best information and visual representation possible.

Take a look at the link below to learn more about the type of custom copper sink you are requesting.

Legacy Undermount Sink – Pure Copper

Havens Sinks are 100% customizable and ideally tailor made to improve the way you cook and use your kitchen.

We make it easy, and provide specifications and visual renderings for client & installer approval, before fabrication.

Your Havens Quote can be converted into an order at any time with a 50% deposit by credit card, using the link below.

⇾ Start My Order ⇽

🔥 Top Five Reasons Why Havens Is Different 🔥

1. Highest Quality Copper (14 Gauge 48oz Pure American Copper) – Last Forever Lifetime Warranty
2. Made In USA – Havens is the only sink company that operates and fabricates 100% In The USA.
3. Easiest To Clean – Clean your Havens Sink with just a soapy sponge. Let the sink do the work.
4. Fastest Build Time – We do not import, we fabricate! We guarantee our lead times so your project can flow.
5. No Problems – The job isn’t done until you’re satisfied. We give 100% to our clients, through the entire project!

There are many things to consider with designing a custom sink, and I hope to be a resource to you and your project.

If you have any questions, comments, or updates please call me anytime at 407-456-7071 or reply to this email.

Thank you, and have a great rest of your day!
____________________________

Good morning X,

Thanks for the opportunity to design and build a Custom Sink for your project. 
Havens Luxury Metals is a Made In USA fabricator of the most advanced kitchen sinks in the World.

Attached to this email are inspirational photos, similar in design to the sink you have requested. 

As the next step, please click the link below to view your Custom Sink Quote from Havens.

 ⇾ View My Havens Quote ⇽

If you would like to request changes, specify finish, or add accessories we can update your quote at any time.
Havens offers 12 luxury metal finishes, engineered to endure heavy duty use and last forever!

Every project is different, and my goal is to give you the best information and visual representation possible.

Take a look at the link below to learn more about the type of custom sink you are requesting.

Legacy Undermount Sink - Stainless Steel

Havens Sinks are 100% customizable and ideally tailor made to improve the way you cook and use your kitchen.

We make it easy, and provide specifications and visual renderings for client & installer approval, before fabrication.

Your Havens Quote can be converted into an order at any time with a 50% deposit by credit card, using the link below.

⇾ Start My Order ⇽

🔥 Top Five Reasons Why Havens Is Different 🔥

1. Highest Quality Stainless & Copper (16 Gauge Stainless, 14 Gauge Copper) – Last Forever Lifetime Warranty
2. Made In USA – Havens is the only sink company that operates and fabricates 100% In The USA.
3. Easiest To Clean – Clean your Havens Sink with just a soapy sponge. Let the sink do the work.
4. Fastest Build Time – We do not import, we fabricate! We guarantee our lead times so your project can flow.
5. No Problems – The job isn’t done until you’re satisfied. We give 100% to our clients, through the entire project!

There are many things to consider with designing a custom sink, and I hope to be a resource to you and your project.

If you have any questions, comments, or updates please call me anytime at 407-456-7071 or reply to this email.

Thank you, and have a great rest of your day!

Good morning X,

Thank you for taking the time to speak to me about the Custom Stainless Steel Sink.

I have the quote ready for your review, including the approximate size and details we discussed.

 ⇾ View My Havens Quote ⇽

If you would like to request changes, specify finish, or add accessories we can update your quote at any time.

Once order is started, we’ll provide custom specifications for client & installer approval, before fabrication.

When you are ready to start your order, you may call in or simply use the link below:

⇾ Start My Order ⇽

Thank you, and have a great rest of your day!

Good morning X,

Thanks for speaking with me about the opportunity to design and build a Custom Sink for your project. 
Havens Luxury Metals is a Made In USA fabricator of the most advanced kitchen sinks in the World.

Attached to this email are inspirational photos, similar in design to the sink you have requested. 

As requested, I have your quote ready for review. Please click the link below to view your Custom Sink Quote.

 ⇾ View My Havens Quote ⇽

If you would like to request changes, specify finish, or add accessories we can update your quote at any time.
Havens offers 12 luxury metal finishes, engineered to endure heavy duty use and last forever!

Every project is different, and my goal is to give you the best information and visual representation possible.

Take a look at the link below to learn more about the type of custom sink you are requesting.

(Legacy Undermount Sink)

Havens Sinks are 100% customizable and ideally tailor made to improve the way you cook and use your kitchen.

We make it easy, and provide specifications and visual renderings for client & installer approval, before fabrication.

Your Havens Quote can be converted into an order at any time with a 50% deposit by credit card, using the link below.

⇾ Start My Order ⇽

🔥 Top Five Reasons Why Havens Is Different 🔥

1. Highest Quality Stainless & Copper (16 Gauge Stainless, 14 Gauge Copper) – Last Forever Lifetime Warranty
2. Made In USA – Havens is the only sink company that operates and fabricates 100% In The USA.
3. Easiest To Clean – Clean your Havens Sink with just a soapy sponge. Let the sink do the work.
4. Fastest Build Time – We do not import, we fabricate! We guarantee our lead times so your project can flow.
5. No Problems – The job isn’t done until you’re satisfied. We give 100% to our clients, through the entire project!

There are many things to consider with designing a custom sink, and I hope to be a resource to you and your project.

If you have any questions, comments, or updates please call me anytime at 407-456-7071 or reply to this email.

Thank you, and have a great rest of your day!

Good morning X,

Thanks for the opportunity to design and build a Stainless Steel Sink for your project. 
Havens Luxury Metals is a Made In USA fabricator of the most advanced kitchen sinks in the World.

Attached to this email are inspirational photos, available finish options, and sink specifications. 

As the next step, please click the link below to View Your Quote from Havens.

 ⇾ View My Havens Quote ⇽

If you would like to request changes, specify finish, or add accessories we can update your quote at any time.
Havens offers 12 luxury metal finishes, engineered to endure heavy duty use and last forever!

Every project is different, and my goal is to give you the best information and visual representation possible.

Take a look at the link below to learn more about the warranty, care, and available features.
 

(Legacy Undermount Sink – Stainless Steel)

Havens Sinks are 100% customizable and ideally tailor made to improve the way you cook and use your kitchen.

We make it easy, and provide specifications and visual renderings for client & installer approval, before fabrication.

Your Havens Quote can be converted into an order at any time with a 50% deposit by credit card, using the link below.

⇾ Start My Order ⇽

🔥 Top Five Reasons Why Havens Is Different 🔥

1. Highest Quality Steel (16 Gauge Type 316 Stainless) – Last Forever Lifetime Warranty
2. Made In USA – Havens is the only sink company that operates and fabricates 100% In The USA.
3. Easiest To Clean – Clean your Havens Sink with just a soapy sponge. Let the sink do the work.
4. Fastest Build Time – We do not import, we fabricate! We guarantee our lead times so your project can flow.
5. No Problems – The job isn’t done until you’re satisfied. We give 100% to our clients, through the entire project!

There are many things to consider with designing a custom sink, and I hope to be a resource to you and your project.

If you have any questions, comments, or updates please call me anytime at 407-456-7071 or reply to this email.

Thank you, and have a great rest of your day!

Good morning X,

Thanks for the opportunity to design and build a Pure Copper Sink for your project. 
Havens Luxury Metals is a Made In USA fabricator of the most advanced kitchen sinks in the World.

Attached to this email are inspirational photos, available finish options, and sink specifications. 

As the next step, please click the link below to view your Custom Sink Quote from Havens.

 ⇾ View My Havens Quote ⇽

If you would like to request changes, specify finish, or add accessories we can update your quote at any time.
Havens offers 12 luxury metal finishes, engineered to endure heavy duty use and last forever!

Every project is different, and my goal is to give you the best information and visual representation possible.

Take a look at the link below to learn more about the warranty, care, and available features.

(Legacy Undermount Sink – Pure Copper)

Havens Sinks are 100% customizable and ideally tailor made to improve the way you cook and use your kitchen.

We make it easy, and provide specifications and visual renderings for client & installer approval, before fabrication.

Your Havens Quote can be converted into an order at any time with a 50% deposit by credit card, using the link below.

⇾ Start My Order ⇽

🔥 Top Five Reasons Why Havens Is Different 🔥

1. Highest Quality Copper (14 Gauge 48oz Pure American Copper) – Last Forever Lifetime Warranty
2. Made In USA – Havens is the only sink company that operates and fabricates 100% In The USA.
3. Easiest To Clean – Clean your Havens Sink with just a soapy sponge. Let the sink do the work.
4. Fastest Build Time – We do not import, we fabricate! We guarantee our lead times so your project can flow.
5. No Problems – The job isn’t done until you’re satisfied. We give 100% to our clients, through the entire project!

There are many things to consider with designing a custom sink, and I hope to be a resource to you and your project.

If you have any questions, comments, or updates please call me anytime at 407-456-7071 or reply to this email.

Thank you, and have a great rest of your day!

__________________

Good morning X,

Thanks for the opportunity to design and build a Custom Backsplash for your project. 
Havens Luxury Metals is a Made In USA fabricator of the most advanced metal products in the World.

Attached to this email are inspirational photos, showing similar backsplash designs we have created. 

As the next step, please click the link below to view your Custom Quote from Havens.

 ⇾ View My Havens Quote ⇽

If you would like to request changes, specify finish, or add details we can update your quote at any time.
Havens offers 12 luxury metal finishes, engineered to endure heavy duty use and last forever!

Every project is different, and my goal is to give you the best information and visual representation possible.

Take a look at the link below to learn more about the type of backsplash you are requesting.

View More - Stainless Steel Backsplashes

Havens backsplashes are 100% customizable and tailor made to improve the way you enjoy your kitchen.

We make it easy, and provide specifications and visual renderings for client & installer approval, before fabrication.

Your Havens Quote can be converted into an order at any time with a 50% deposit by credit card, using the link below.

⇾ Start My Order ⇽

🔥 Top Five Reasons Why Havens Is Different 🔥

1. Highest Quality Stainless & Copper (16 Gauge Stainless, 14 Gauge Copper) – Last Forever Lifetime Warranty
2. Made In USA – Havens is the only backsplash company that operates and fabricates 100% In The USA.
3. Easiest To Clean – Clean your Havens backsplash with just a soapy sponge. Let the metal take care of itself.
4. Fastest Build Time – We do not import, we fabricate! We guarantee our lead times so your project can flow.
5. No Problems – The job isn’t done until you’re satisfied. We give 100% to our clients, through the entire project!

There are many things to consider with designing a custom backsplash, and I hope to be a resource to you and your project.

If you have any questions, comments, or updates please call me anytime at 407-456-7071 or reply to this email.

Thank you, and have a great rest of your day!

Good morning X,

Thanks for the opportunity to design and build a Custom Range Hood for your project. 
Havens Luxury Metals is a Made In USA fabricator of the most advanced metal products in the World.

Attached to this email are inspirational photos, showing similar range hood designs we have created. 

As the next step, please click the link below to view your Custom Quote from Havens.

 ⇾ View My Havens Quote ⇽

If you would like to request changes, specify finish, or add details we can update your quote at any time.
Havens offers 12 luxury metal finishes, engineered to endure heavy duty use and last forever!

Every project is different, and my goal is to give you the best information and visual representation possible.

Take a look at the link below to learn more about the type of range hoods we make and view more images.

View More – Custom Range Hoods

Havens range hoods are 100% customizable and ideally tailor made to improve the way you enjoy your kitchen.

We make it easy, and provide specifications and visual renderings for client & installer approval, before fabrication.

Your Havens Quote can be converted into an order at any time with a 50% deposit by credit card, using the link below.

⇾ Start My Order ⇽

🔥 Top Five Reasons Why Havens Is Different 🔥

1. Highest Quality Stainless & Copper (16 Gauge Stainless, 14 Gauge Copper) – Last Forever Lifetime Warranty
2. Made In USA – Havens is the only range hood company that operates and fabricates 100% In The USA.
3. Easiest To Clean – Clean your range hood with soap and water. Let the metal take care of itself.
4. Fastest Build Time – We do not import, we fabricate! We guarantee our lead times so your project can flow.
5. No Problems – The job isn’t done until you’re satisfied. We give 100% to our clients, through the entire project!

There are many things to consider with designing a custom range hood, and I hope to be a resource to you and your project.

If you have any questions, comments, or updates please call me anytime at 407-456-7071 or reply to this email.

Thank you, and have a great rest of your day!

- Alex Havens

🔥 Inspiration + Latest Projects:  Havens Gallery
 
Havens | Luxury Metals
Handcrafted In The USA
Phone: 407-456-7071
Cell: 407-690-2936

Email - Alex@havensmetal.com

Online Worldwide - HavensMetal.com

Good morning X,

Thanks for the opportunity to design and build a Custom Soaking Tub for your project. 
Havens Luxury Metals is a Made In USA fabricator of the most advanced metal products in the World.

Attached to this email are inspirational photos, showing similar soaking tubs designs we have created. 

As the next step, please click the link below to view your Custom Quote from Havens.

 ⇾ View My Havens Quote ⇽

If you would like to request changes, specify finish, or add details we can update your quote at any time.
Havens offers 12 luxury metal finishes, engineered to endure heavy duty use and last forever!

Every project is different, and my goal is to give you the best information and visual representation possible.

Take a look at the link below to learn more about the type of soaking tubs we make and view more images.

View More – Custom Soaking Tubs

Havens soaking tubs are 100% customizable and ideally tailor made to improve the way you enjoy your kitchen.

We make it easy, and provide specifications and visual renderings for client & installer approval, before fabrication.

Your Havens Quote can be converted into an order at any time with a 50% deposit by credit card, using the link below.

⇾ Start My Order ⇽

🔥 Top Five Reasons Why Havens Is Different 🔥

1. Highest Quality Stainless & Copper (16 Gauge Stainless, 14 Gauge Copper) – Last Forever Lifetime Warranty
2. Made In USA – Havens is the only soaking tub company that operates and fabricates 100% In The USA.
3. Easiest To Clean – Clean your Havens Soaking Tub with soap and water. Let the metal take care of itself.
4. Fastest Build Time – We do not import, we fabricate! We guarantee our lead times so your project can flow.
5. No Problems – The job isn’t done until you’re satisfied. We give 100% to our clients, through the entire project!

There are many things to consider with designing a custom soaking tub, and I hope to be a resource to you and your project.

If you have any questions, comments, or updates please call me anytime at 407-456-7071 or reply to this email.

Thank you, and have a great rest of your day!

- Alex Havens

🔥 Inspiration + Latest Projects:  Havens Gallery
 
Havens | Luxury Metals
Handcrafted In The USA
Phone: 407-456-7071
Cell: 407-690-2936

Email - Alex@havensmetal.com

Online Worldwide - HavensMetal.com

Good morning X,

Thanks for the opportunity to design and build a Custom Sink for your project. 
Havens Luxury Metals is a Made In USA fabricator of the most advanced kitchen sinks in the World.

Attached to this email are inspirational photos, similar in design to the sink you have requested. 

As per your request, the below quote includes special pricing exclusively for Havens Pro Accounts.

As the next step, please click the link below to view your Custom Sink Quote from Havens.

 ⇾ View My Havens Quote ⇽  (Pro Quote – Discount)

 ⇾ View My Havens Quote ⇽  (Client Quote – Retail)

If you would like to request changes, specify finish, or add accessories we can update your quote at any time.
Havens offers 12 luxury metal finishes, engineered to endure heavy duty use and last forever!

As a Havens Pro, your account starts out with a 10% discount, and can increase as we build our relationship.

Every project is different, and my goal is to give you the best information and visual representation possible.

Take a look at the link below to learn more about the type of custom sink you are requesting.

Legacy Undermount Sink

Havens Sinks are 100% customizable and ideally tailor made to improve the way your client cooks and uses their kitchen.

We make it easy, and provide specifications and visual renderings for client & installer approval, before fabrication.

Your Havens Quote can be converted into an order at any time with a 50% deposit by credit card, using the link below.

⇾ Start My Order ⇽

🔥 Top Five Reasons Why Havens Is Different 🔥

1. Highest Quality Stainless & Copper (16 Gauge Stainless, 14 Gauge Copper) – Last Forever Lifetime Warranty
2. Made In USA – Havens is the only sink company that operates and fabricates 100% In The USA.
3. Easiest To Clean – Clean your Havens Sink with just a soapy sponge. Let the sink do the work.
4. Fastest Build Time – We do not import, we fabricate! We guarantee our lead times so your project can flow.
5. No Problems – The job isn’t done until you’re satisfied. We give 100% to our clients, through the entire project!

There are many things to consider with designing a custom sink, and I hope to be a resource to you and your project.

If you have any questions, comments, or updates please call me anytime at 407-456-7071 or reply to this email.

Thank you, and have a great rest of your day!

- Alex Havens

🔥 Inspiration + Latest Projects:  Havens Gallery
 
Havens | Luxury Metals
Handcrafted In The USA
Phone: 407-456-7071
Cell: 407-690-2936

Email - Alex@havensmetal.com

Good morning X,
 
Thanks for requesting a quote from for replacing your sink with a Custom Havens Sink.
Here at Havens Luxury Metals, we offer a specialized set of options for a solution to replace any sink.
 
Replacing an existing sink with an irregular bowl configuration allows for a few different options, I am going to explain them briefly.
 
The first option is to have the new replacement sink made out of pure copper and match the existing shape and countertop cutout.
This is the simplest solution, and we precisely match your existing sink’s dimensions. We provide you with a template kit for this option.

Irregular Copper Sink - Option 1 (Example, Photos and Pricing)
 
The second option is to go with a topmount/drop-in style sink. This can be done in copper or stainless, and will cover your existing countertop opening. Typically with a topmount sink, a rear deck will be used to accommodate the faucets.

Option 2 depends on the severity of the irregular shape and may require countertop modification to fit a new rectangular drop in sink.

Topmount Stainless Steel Sink – Option 2 (Example, Photos and Pricing)

Topmount Pure Copper Sink – Option 2 (Example, Photos and Pricing)
 
The third option is to have your countertops cut to accommodate a rectangular sink as a undermount or a topmount.

Typically, you can find a local countertop fabricator to assist with this job, and can range anywhere from $500-$1000 to cut the counters.
 
Replacing a sink is a problem we encounter daily, and we are experts in finding the best solution. We have helped thousands of homeowners replace failed, cracked, or outdated sinks. If you would like to further discuss any of these 3 options, please reply to this email or simply give me a call at the number below.

I look forward to hearing from you, and have a great rest of your day!

Hello X,

Thanks for considering a Havens Sink for your home! As you might know, every Havens product is 100% Made In The USA.

As true craftsmen and metal fabricators, we are proud to be American and believe in the values this country was built on.

In celebration of our freedom and independence, we are offering 20% OFF your order.

Your Havens Quote is currently eligible for July 4th Savings, and this will save you $123 on your order!

The savings will expire on Friday, July 7^th at Midnight.

We wouldn’t be where we are today without the freedom our veterans have earned our great country 🇺🇸

Invest in an American handcrafted product that is built to last a lifetime, and know you are supporting America.

View your saved quote below, which now has savings applied to it.

 ⇾ View My Havens Quote ⇽

To lock in your savings and start your order, you can call me at 407-456-7071 or start with a 50% deposit using the link below:

⇾ Start My Order ⇽

If you have any questions, please feel free to let me know.

Thank you, and have a Happy 4^th of July!

Good afternoon X,

Thanks for considering a Havens Sink for your home, I have some exciting news to share with you,.

Starting now, for Memorial Day Weekend Havens is offering 10% OFF Sinks, and 20% OFF Advanced Accessories.

Your Havens Quote is currently eligible for Memorial Day Savings, and this will save you over $123!

We wouldn’t be where we are today without the freedom our veterans have earned our great country 🇺🇸

Invest in an American handcrafted product that is built to last a lifetime, and know you are supporting The USA!

View your saved quote below, which now has savings applied to it.

 ⇾ View My Havens Quote ⇽

If you have any questions, please feel free to let me know.

Thank you, and have a great Memorial Day Weekend!

Good afternoon X, this is Olivia with Havens Luxury Metals. Your Custom Sink Quote is ready for review and has been sent to your email. Any questions, please let me know 😄

Good morning X,

This is Olivia with Havens Luxury Metals. I sent you a quote for a Custom Sink a few days ago and it shows unopened. I just resent it, so please check your email and possibly junk folder. If you can’t find it or have any questions please let me know. Thank you! 😁

Good morning X,

I just wanted to check in with you and see if you have received the Custom Sink Quote sent your way recently.

Please use the link below to open your quote. If you have any questions please let me know.

 ⇾ View My Havens Quote ⇽

Thank you and have a great day!

Good afternoon X, this is Olivia with Havens Luxury Metals.

• Hello….

I’m just calling to confirm that you have received the quote for the Custom Sink I sent your way a couple of days ago. 

• If received…

That’s great news. Do you have any questions I can help you with at this time?

• No questions.

If any interest at all – Would you like me to mail some metal samples your way so you can see our quality? - finishes / what is a good shipping address?

Ok, thanks for taking the time, if anything comes up feel free to call or email anytime.

• Thank you.

Have a great day!

• If not received.

Sorry about that, it must have went to your spam folder. I can resend it now, can you please confirm your email?

Good afternoon X, my name is Olivia, calling from Havens Luxury Metals. I just wanted to touch base with you and confirm the custom sink quote has been received on your end. I sent it about two days ago to the email provided. If you haven't received it yet or have questions, please call me back anytime at 407-456-7071. Thank you, and enjoy your day.

Good afternoon X, this is Olivia with Havens Luxury Metals. I'm checking in to confirm you have received the Custom Sink Quote I sent over a couple of days ago. If you have any questions, please feel free to let me know. Thank you 😁

Hello X,

I recently sent over a quote for a Custom Havens Sink for your project.

I’m just checking in with you to see if you had received it and might have any questions for me at this time.

Please use the link below to open your quote.

 ⇾ View My Havens Quote ⇽

If you would like to take a look at our quality and craftsmanship, I'm happy to send a pack of Havens Luxury Metal Samples your way, just let me know.

If your project is still developing, no problem I am here to help when needed.

Any questions, please let me know. Thank you and have a great day!

Good afternoon X,

I hope your project is developing smoothly and thank you for your interest in a Custom Havens Sink.

Last week, I emailed over a quote for your project and some design inspirations for you to look at.

I’m simply checking in to see if you might have any questions, changes, or would like to see some of our Luxury Metal Samples.

If you are considering a Havens Sink for your home, a pack of our samples is the best way to visualize the quality and craftsmanship.
We offer 12 Luxury Metal Finishes, made from the highest quality American Stainless Steel and Pure Copper metals.

I understand the extensive nature of planning a kitchen project, and hope to be a resource to you at any time.

If you are in the researching phase, take a look at the Ultimate Sink Buying Guide, attached to this email.

Feel free to let me know if you have any questions. 

Thank you and have a great rest of your day!

Good afternoon X,

It’s been a few weeks since I sent you a quote for the Custom Havens Sink for your project.

Projects like these take time, and I want to make sure you have all the sink information you need.

So far, you should have received our Ultimate Sink Buying Guide and my offer to send free metal samples your way.

I wouldn’t be doing my job if I didn’t check in one last time and see if there is anything we can do to earn your business.

If you can please select a reply below and let us know your project status, I would really appreciate it! (Simply reply to this email with a #1-3)

1 = I’d like to talk to someone about my project 📲

2 = I’m still considering a Havens Sink, I just need more time ⌛

3 = I’ve decided on a different direction, please remove me from following up ❌

It never hurts our feelings to let us know you are no longer interested.
Thank you for considering an American Handcrafted Sink by Havens, I hope to hear from you.

Good morning X,

I just wanted to briefly check in with you and see if you had any questions about the information I sent over about replacing your existing sink. It’s a unique scenario with limited options, and I want to make sure you have all the information needed to make a decision.

Havens has helped thousands of homeowners replace a sink just like yours, and we have the process figured out to make it easy on you.

As mentioned, the exact match copper sink is one of the easiest ways to replace the sink without having to modify the counters.

If you are not open to copper, we can further discuss what would be needed to get a stainless steel sink made and fit correctly.

In my experience, you can typically have a local countertop fabricator come out to cut the countertops to accommodate a rectangular stainless steel sink design. If you would like to talk about this option more, I’m available to talk to you on the phone today.

Please let me know if you have any questions, and we can take it from there.

Thank you, and have a great rest of your day.

Good afternoon X,

We recently sent out a pack of Havens Luxury Metal Samples for your project.

I just want to make sure you have received them and check if any questions have come up.

Here is the current quote we have for you:  ⇾ View My Havens Quote ⇽

If you have decided on a luxury metal finish, I can update the quote with your selection.
Once your order is started, we will engineer and provide specs for your review and approval.

⇾ Start My Order ⇽

If your project is still developing, no problem I am here to help when you are ready.

Any questions, please let me know. Thank you and have a great day!

Good afternoon X,

We recently sent out a pack of Havens Luxury Metal Samples for your project.

I just want to make sure you have received them and check if any questions have come up. 

Take a look at the attached Ultimate Sink Buying Guide, a useful tool for understanding our quality.

If you would like to request a quote, you are welcome to use the link below:

⇾ Request a Havens Quote ⇽

If your project is still developing, no problem I am here to help when you are ready.

Any questions, please let me know. Thank you and have a great day!

Good afternoon X,

I noticed you were checking out the American Handcrafted Stainless Steel Sinks we offer here at Havens Luxury Metals.

I’m happy to see that you are considering a Havens Sink for your home, and I hope to earn your business.

I’d also like to extend my contact info to you, and offer assistance should you need any help with your project.

If you would like to see samples of our luxury metal finishes, ask questions, or simply chat sinks feel free to let me know.

By the way, the cart you built on our website is saved for your reference below.

 ⇾ View My Havens Cart ⇽

If anything comes up, I’m a phone call or email away.

Thank you, and have a great rest of your day!

Good morning X,

At the beginning of this year, my company Havens Luxury Metals built and shipped your new Custom Copper Sink.

I’m checking in to see how the project went, and hopefully by now you have installed your new Havens Sink!

You may know by now that the type of metal products we fabricate are unique, completely USA handcrafted from start to finish.

There is more to our sinks and accessories than meets the eye, and I want to help you understand how to maximize your sink’s performance.

If you can take a moment to let me know if the sink is installed, I have a special offer to share with you for a Free Advanced Sink Accessory!

I also want to thank you for supporting American Craftsmanship, as it is truly a honor to be part of your project and help make your home a Haven.

If there are any questions on your mind, or if you are still waiting to install, please let me know.

Thank you for your time, and have a great day!

- Alex Havens

🔥 Inspiration + Latest Projects:  Havens Gallery
 
Havens | Luxury Metals
Handcrafted In The USA
Phone: 407-456-7071
Cell: 407-690-2936

Email - Alex@havensmetal.com

Online Worldwide - HavensMetal.com

Hello X,

Thank you for letting me know, I understand.

Even though we weren’t able to earn your business this time, I hope you might consider us for future projects.

As a luxury metal fabricator, we have the ability to make Fire Features, Backsplashes, Range Hoods and Custom Artwork.

I wish you the best of luck with your project. Thank you and have a great rest of your day!

Good afternoon X,

Thank you for your Custom Sink order with Havens Luxury Metals. Please read this important email.

Based on the dimensions and details provided, we’ve engineered a specification drawing for your review, attached to this email.

If you see any details that need revision, or you might have questions about, please reply to this email with your feedback.

Please note: It is important that the installer confirms and approves the dimensions before we begin fabrication.

Once fabrication begins, we are unable to make dimensional changes to the sink.

If you have any questions please feel free to let me know.

Thank you, and we look forward to building your new sink!

Good afternoon X,

Thank you for your Waterstone Faucet order with Havens Luxury Metals. Please read this important email.

We ask for your approval of the attached specifications before we order the faucet from Waterstone.

See attached two PDFs and confirm that everything looks good. If so, please let me know “approved”.

Did you want any matching suite items – for example a soap dispenser or disposal button?

As of right now we have just the faucet on your order.

If you have any questions, please feel free to let me know.

Thank you for your business, and we look forward to hearing from you.

Hello X,

Good news! Your new sink is nearing completion of fabrication in The Havens Metal Shop. Please carefully read the information below so we can complete and ship your order when it is ready. 

Shipping Address For Your Order:
Havens Luxury Metals
707 W Park Ave
Suite B
Edgewater, FL 32132

2. Complete Your Order Balance
Your order currently has a balance due. We ask that you complete payment at this time to avoid any delays.

If you prefer us to ship at a later date, we can hold your order until you are ready. Please advise your timeline if so.

Current Balance Due: $1,000

Please complete your order by credit card at the link below:

⇾ COMPLETE MY HAVENS ORDER ⇽ (Invoice/Quote #0000)

To view your balance due invoice, you can view the attached PDF.

Install Items Include: Faucets, Disposal Unit, Silicone (Stainless), Caulking (Copper).

If you would like to review faucet options or add any of the above items to your order, please let me know. 

Thank you, and have a great rest of your day!

Hello X,

Good news! Your new sink is nearing completion of fabrication in The Havens Metal Shop. Please carefully read the information below so we can complete and ship your order when it is ready.

Shipping Address For Your Order:
Havens Luxury Metals
707 W Park Ave
Suite B
Edgewater, FL 32132

If you would like to review faucet options or add any of the above items to your order, please let me know. 

Thank you, and have a great rest of your day!

Hello X,

This is an important email to let you know we are near completion on your new Havens Sink.

The sink is in the final stages, and we are currently on track to ship your order in the coming days.

Please address the two below items so we can successfully ship your order.

1. Confirm Your Shipping Address - Reply to this email
   Please double check that the address we have is correct and you can accept UPS packages.
   
   

Shipping Address For Your Order:
Havens Luxury Metals
707 W Park Ave
Suite B
Edgewater, FL 32132

2. Complete Your Order Balance
Your order currently has a balance due. We ask that you complete payment at this time.

If you prefer us to ship at a later date, we can hold your order until you are ready. Please advise your timeline if so.

Current Balance Due: $1,000

Please complete your order by credit card at the link below:

⇾ COMPLETE MY HAVENS ORDER ⇽ (Invoice/Quote #0000) 

If you have any questions, please feel free to let me know.

Thank you!

Hello X,

Thanks for confirming your shipping address. As discussed on the phone, the next step is to complete your order.

Complete Your Order Below:

Order Balance Due: $1,000

Please complete your order by credit card at the link below.

⇾ COMPLETE MY HAVENS ORDER ⇽ (Invoice/Quote #0000)

To view your balance due invoice, you can view the attached PDF.

Thank you

Good afternoon X,

Thank you for your Custom Sink order with Havens Luxury Metals. Please read this important email.

Last week, we sent the below email, and this is a follow up to make sure you received it. If you need more time to review with your installer, simply let us know. We are on your time, and cannot start fabrication until the specs are reviewed and approved.

Based on the dimensions and details provided, we’ve engineered a specification drawing for your review, attached to this email.

If you see any details that need revision, or you might have questions about, please reply to this email with your feedback.

Please note: It is important that the installer confirms and approves the dimensions before we begin fabrication.

Once fabrication begins, we are unable to make dimensional changes to the sink.

If you have any questions, please feel free to let me know.

Thank you, and we look forward to building your new sink!

Customer Answers

Hello this is Sabrina with Havens Luxury Metals. I'm calling to speak to (Ship to name). 
I'm calling to let you know that your order is nearing completion in fabrication.
Absolutely, I would like to confirm with you the shipping address we currently have.

If Bal Due - Also, I currently see a balance due on your order for (X amount on invoicely). Would you like to take care of it now? Yes/No
Alternatively, you can submit payment with a link I send via email. (If yes) No problem, I will send that email to you when we hang up.

Thanks for taking my call today, we will be in touch as your order gets completed with tracking information so you can expect delivery. 
Thank you and have a great day!

Customer No Answer - VOICEMAIL
Hello this is Sabrina with Havens Luxury Metals. I'm calling to let you know that your order is nearing completion in fabrication. 
Before we can ship your order, we would like to confirm your shipping address. Please call me back at 407-584-4220 at your earliest convenience. Thank you

Hello X,

My name is Alex Havens and I am the owner of Havens Luxury Metals.

I just wanted to take a moment to thank you for your business and share a photo of your project in fabrication!

Attached to this email you will see a glimpse into the American Craftsmanship that goes into our products.

If you would like to see more of our craft, take a look here: Havens American Craftsmanship 🇺🇸🛠

It is because of your support that we are able to come to work and do what we love every day!

Thank you for supporting American craftsmanship, and we are honored to be apart of your project.

Thank you, and have a great day!

Hello X,

I just wanted to take a moment to say thank you for supporting American Craftsmanship and share a photo of your project in fabrication at The Havens Metal Shop! 🇺🇸🛠

As soon as we are finished and final inspection is passed, you will receive a shipping update. Thank you, and have a great day! 

- Alex Havens

Hello X,

Thanks for letting me know, I'm happy to help you out with that.

Every project has a different timeline, which is why we offer flexible lead time options.

Take a look at the options below to see what might work best for your project.

Standard Fabrication = 6-8 Weeks

High Priority Fabrication = 4 Weeks (+$450)

Top Priority Fabrication = 2-3 Weeks (+$650)

Please let me know your preference and I will update your order accordingly.

Thank you!

Hey X,

Thanks for checking in. I was able to get an update from The Havens Metal Shop.

We are making good progress on your sink, and it’s in the welding stage, nearing completion.
We look to be about a week – to a week and a half out. I’ll have a better idea of when the sink can ship out first part of next week.

Thanks for your patience, we are working on your order as a high priority.
If you have any questions please let me know. Thank you!

Hello x,

Good news - your template kit is on the way by UPS, and should be arriving in the coming days.

The template kit will include the 2 items needed to create a countertop template, so we can engineer your sink specs.

This template kit is an important part of the process, to ensure accuracy on installing your new sink.

Arriving in a long brown mailing tube, the contents include:

1 – Xacto Knife

2 x  Rolled up tracing papers (an extra if needed) 

1 x USPS Return Mailing Label (post office)

The templating is a 10-15 minute task easily accomplished by you and/or the sink installer.

Before starting, please watch the how-to template video below:

Watch YouTube Video ⇾ HAVENS TEMPLATE VIDEO ⇽

Once the template is completed, please roll it gently to place inside the storage shipping tube.

Seal both ends of the tube, and place the return shipping label on the outside over top of the original shipping label. 

If you have any questions along the way, please call or email anytime. Thank you

Hello x,

Thanks for ordering the Havens Luxury Metals Ultimate Sink Cover.

Before we build your sink cover, we would like to ask for specifics, to insure proper fit.

Since you do not have a Havens Sink, we need to ask for a few details before we begin.

Please see attached to this email our Ultimate Sink Cover Worksheet.

It will take a few minutes to complete, and will insure we can accurately size your new cover.

Please note, the worksheet asks for 4 measurements.

Two of the measurements are asking for the full length and width of the existing countertop opening.

The other two measurements are asking for the straight line distance, before the curve of the countertop begins.

With these 4 measurements, we can accurately gauge your countertop radius (if there is one), and size the cover accordingly.

If you haven’t already, please also provide a photo of your existing sink and countertop opening.

One photo will do, from above the sink – showing all 4 corners and the entire countertop opening.

Please reply to this email with the photo we are requesting.

If you have any questions along the way, please call us or simply reply to this email.
Thank you, and we look forward to building you The Ultimate Sink Cover!

Good afternoon X,

Thanks for your review and installer approval of the attached Custom Sink Specifications.
All dimensions are now confirmed for us to start fabrication in The Havens Metal Shop.

Please note, we cannot make dimensional changes to the sink when fabrication begins.
Any request to change dimensions, finish, or design can result in additional cost and lead time.

Estimated Fabrication and Shipping Timeline For Your Order:

Standard Fabrication Speed: 6-8 Weeks

UPS Ground Shipping: 3-5 Days

If you would like options to upgrade your fabrication speed or shipping method for faster delivery, please let me know.

At any time, please request a status update by email for a quick reply and update on your order.

Thank you for your time!

Good afternoon X,

Thanks for your review and installer approval of the attached Custom Sink Specifications.
All dimensions are now confirmed for us to start fabrication in The Havens Metal Shop.

Please note, we cannot make dimensional changes to the sink when fabrication begins.
Any request to change dimensions, finish, or design can result in additional cost and lead time.

Estimated Fabrication and Shipping Timeline For Your Order:

High Priority Fabrication Speed: 4 Weeks

UPS Ground Shipping: 3-5 Days

If you would like options to upgrade the shipping method for faster delivery, please let me know.

At any time, please request a status update by email for a quick reply and update on your order.

Thank you for your time and have a great rest of your day

Good afternoon X,

Thanks for your review and installer approval of the attached Custom Sink Specifications.
All dimensions are now confirmed for us to start fabrication in The Havens Metal Shop.

Please note, we cannot make dimensional changes to the sink when fabrication begins.
Any request to change dimensions, finish, or design can result in additional cost and lead time.

Estimated Fabrication and Shipping Timeline For Your Order:

Top Priority Fabrication Speed: 2-3 Weeks
UPS Ground Shipping: 3-5 Days

If you would like options to upgrade the shipping method for faster delivery, please let me know.
At any time, please request a status update by email for a quick reply and update on your order.

Thank you for your time and have a great rest of your day

Hello X,

Thank you for your order with Havens Luxury Metals, we look forward to working with you!

Please carefully read the information below and answer the three questions by email or phone.

Havens Luxury Metals

707 W Park Ave

Edgewater, FL 32132

2. Let Us Know Project Timeline
You have selected a sink that is currently not in stock, and will be made for your order.

Havens has the fabrication flexibility to meet almost any project deadline. Fabrication depends on your timeline.
If your project is a ways out, we can place your order into the shop with a standard 4-6 week lead time.

If you should need it sooner, what is your projected timeline for installation? Expedited options are available.

Additional components will be needed for installation of your Havens sink.

Review our list of Havens recommended high quality components below.
If you would like to review options and pricing, please let me know what is needed.

Kitchen Faucets, Hardware, Motorized Disposal Unit, Installation Silicone / Caulking, Cleaning & Care Kit.

As the next step after we receive your reply, we will engineer the specs for your approval. This will include the detailed visual drawings of the sink and details of your order. Thank you for your business, and we look forward to hearing from you.

Good afternoon X,

Thank you for requesting a Havens Pro account. I’m pleased to let you know that your account has been approved and activated for immediate use with Havens Luxury Metals!
The main goal of our Pro Network is to build a relationship with you and your business to service your clients with American handcrafted metal products.
We offer a wide range of customizable metal products including sinks, faucets, range hoods, backsplashes, fire features, etc.

As a new Havens Pro, you are now activated to receive 10% off your first order.
We offer three tiers of pricing for our Pro Network:

Tier 1 = 10% off your first order

Unlock Requirement: Active Pro Account

Tier 2 = 20% off

Unlock Requirements: Placed at least 1 prior order

Pro Account Revenue: $5,000 +

Tier 3 = 25% off

Unlock Requirements: Placed at least 2 prior orders

Pro Account Revenue = $20,000 +

The maximum discount given to our top tier Havens Pro accounts is 25%. This is unlocked through a strong and mutually beneficial relationship.

As an American made business, we do not import our products and incur higher costs than most products that sell through a distributor network.

Although our discount percentage might be less than other companies, our prices are higher, so the earnings are going to be higher for you as a Pro.

Your Exclusive Havens Pro Discount Code: X123X

As a Pro, you can utilize your discount in two ways:

1. Order directly through our online store (HavensMetal.com).
   Apply the discount code at checkout and it automatically subtracts from your total.
2. Request a Quote. You can request a quote anytime via email or phone.
   We will send you two quotes, 1 for the client with retail pricing, and 1 for you with the Pro pricing.
   You have the option to allow the client pay directly or you can pay the discounted Pro Quote.

If your client pays the invoice directly with the retail pricing, we mail you a check with the Pro discount amount.

When you place an order under your Havens Pro account, we will keep track of your account revenue and upgrade you in the tier system accordingly.

Welcome to The Pro Network, we are excited to have you! If you would like us to send you a pack of samples or provide anything else, please let me know.

Thank you, and have a great rest of your day!

Hello X,

Thank you for taking the time to speak with me today about your project, it was nice talking to you!

For faucet selection, we offer the best in class option, Waterstone Faucets. See attached photos of Havens Sinks with Waterstone Faucets.

American Made, just like Havens, Waterstone is the absolute best match for a Havens Sink in quality, visual aesthetics, and craftsmanship.
As a authorized distributor of Waterstone, we guarantee the best pricing, lead time, and customer service as a customer of Havens.

Take a look at the link below to browse our beautiful selection of Waterstone Kitchen Faucets:

⇾ View Waterstone Faucet Collection ⇽

You are welcome to view pricing directly on our website, guaranteed to be the best available.

If any of these faucets catch your eye and you would like a formal quote with some options, please let me know what model(s) and finish you like.

If you have any questions please give me a call at  407-456-7071, or reply to this email. Thank you!

Good afternoon X,

Thank you for talking to me today about the options replacing your existing sink.
Copper is an excellent choice for a kitchen sink, and we’ve been handcrafting them for over two decades.
Havens sinks are made exclusively from Pure Copper, meaning they are naturally antimicrobial, easy to clean, and will last forever.

The option to replace your existing sink with a high quality copper sink is the easiest solution, without having to modify or replace the countertop.

No modification to cabinets or special install is required. The installer would simply be able to remove the old sink and install the new copper sink.

We’ve created an video explanation of the copper sink solution, take a look below:

Copper Sink Replacement: ⇾ COPPER SINK VIDEO ⇽

If you are interested in pursuing this option, the next steps would be for me to send over a quote to your email.
Once approved, you can place a 50% deposit by credit card, and then we mail you a template kit, to trace your counter opening (very easy to do).
After the template kit is received back here with the included return shipping label), we send you a detailed specification drawing of the new sink.

We will be able to discuss if needed, and when you mark as approved, we begin custom fabrication of your new custom copper sink.

To better understand the beauty of Havens Copper Sinks, please see these resources below:

Copper Sink Care |-| Copper Sink Images |-| Havens Lifetime Warranty |-| Copper Sink Reviews

Thanks for your time in reviewing this, and please let me know if you have any questions.

Hello,

Thanks for your email. I’m sorry to hear about it, but I have good news – that is not rust on the actual Stainless.

When we make our products, they have a protective PVC layer on them to prevent it from scratching.
There is a light adhesive on the protective layer. The rust spots are occurring because of a residue left behind on the metal.

Even though we have a process for removing the residue, it is not always 100%, and that is what we are seeing here.

The solution to this issue is to use acetone and wipe the areas you see it. This will eliminate the rust looking spots. 

You will not see any rust on the actual stainless – as it will never rust. To be clear, the residue causes that rust color to occur.

Let me know if that works for you, we have been able to resolve this many times. If you have any questions please let me know.

I apologize for the inconvenience, and thank you for understanding!

Hello X,

Thank you for bringing this to our attention, I am so sorry to hear that your sink arrived with damage.
We have a rigorous final inspection before shipping, and it is apparent this damage happened as a result of UPS mishandling the package.

This is not the first time we have seen this issue. Luckily, this specific issue is one that can be resolved on site without sending the sink back.

Please take a look at the below instructions to see if you can resolve the issue and continue with installation.

Copper is a softer metal and is malleable, with pressure the flange can be bent back to it’s original flat shape.

With some light force the copper will gently bend back to flat against the table, straightening out the flange.

How To Fix a Bent Copper Flange

Place a rubber mat or cardboard on your work area as to not damage your table.

Place the copper sink upside down on a flat surface on top of the mat or cardboard.

Using a clamp tool, a rubber mallet or even a 2 x 4, you can flatten the flange.

Apply pressure with your tool to gently bring the flange back straight.
Get the flange as straight as possible, but perfection is not required.

When the sink is installed, it will naturally flatten the rest out when under the weight of the countertop.

Please let me know how this works for you, and if you have any questions I am on standby.

Thank you for your efforts, and once again sorry that this happened.

Good morning X,

Thank you for bringing this to our attention.

We have seen this issue before and I believe it is fixable on site.

From the photos we see that the drain area has upward pressure caused by the plumbing.

Copper is malleable and any amount of upward pressure will cause it to not drain properly.

The recommendation to fix this issue is to lessen the pressure by reducing the size of the piping to alleviate the pressure.

If the pipe is too long, it is causing the drain to raise up ever so slightly, enough to cause the pooling issue.

If you can have your installer reduce the size, it should solve the problem.

If the copper is fixed at a raised height, and it is still pooling, you can press down on the drain with pressure to make the drain go back down.

With the right amount of pressure, the drain will go back to where it needs to be.

All of our sinks are water tested to ensure perfect drainage with every use before leaving our facility.

If you have any questions or concerns please let me know. Sorry for the inconvenience and I will help you to get this right.

Hello X,

Thank you for bringing this to our attention, I am so sorry to hear that your sink arrived with shipping damage.
We have a rigorous final inspection before shipping, and it is apparent this damage happened as a result of UPS mishandling the package.

This is not the first time we have seen this issue, and I’m hopeful with some advice, you might be able to quickly fix the sink onsite.

Please take a look at my instructions below to see if you can resolve the issue and continue with installation.

How To Fix The Sink

aaa

Please let me know how this works for you, and if you have any questions I am on standby.

If it helps to get me on the phone while you try, I am happy to call or Facetime at your convenience.

Thank you for your effort, and once I again I am sorry this happened.

- Joseph Goble

🔥 Inspiration + Latest Projects:  Havens Gallery
 
Havens | Luxury Metals
Handcrafted In The USA
Phone: 407-456-7071

Online Worldwide - HavensMetal.com

Hello X,

Thank you for bringing this to our attention, I am so sorry to hear that your sink arrived with damage.
We have a rigorous final inspection before shipping, and it is apparent this damage happened as a result of UPS mishandling the package.

This is not the first time we have seen this issue. However, this specific issue is one that can be resolved without having to make a new sink.

We do need to have the sink shipped back here, so we can fix it and make it 100%, and then reship it. We will better package it on the next shipment.

Please see attached to this email the return shipping label for the sink to be brought back to our fabrication shop.

The sink will need to be picked up by UPS, and I am happy to schedule a pickup that works for you.

Please let me know a good day and 4 hour time window to set the pickup for.

Once you have the return label, please print it out and fix it to the wooden crate. You will need to use glue or some adhesive so the label doesn’t come off in transit.

Take all components that are free of damage out of the sink including paperwork and accessories. Place the sink securely in the crate and fasten the lid to the crate with screws. Once securely packed, please let us know and we can schedule the pickup.

Thank you for understanding, and we again apologize for the inconvenience. We will do everything we can to get this resolved as soon as possible.

Hello X,

I’d like to thank you for your patience while we have been trying to find a solution for the missing accessory in your order.

The Mixing Bowl Cutting Board in your order is out of stock due to the fit of the bowls no longer matching our cutting boards.

Unfortunately, the manufacturer has discontinued the size, so we are unable to to restock them until we do some R&D to find a solution.

I’m so sorry for the inconvenience, and would like to offer you three alternative options on your order.

If you select one of the options below, we will send that in place of the Mixing Bowl Cutting Board.

Option 1 – Triple Serve Board

Very useful and a top selling accessory.

Option 2 – Advanced Accessory Havens Gift card in the amount of $106. 

You can pick out any accessory you would like and take $106 off the price.

Option 3 – Hide A Drain Cover

This is a brand new accessory and is an incredible upgrade to hide your sink drain.

Option 4 – Full refund. We will refund you $106 (the cost of the missing accessory).

Please let me know if one of those options suit you, and I will make it happen.

I’m sorry to make you wait for your accessory, we had no idea this would happen.

Thank you for your time and consideration.

Hello X,

Thanks for your order of a Stainless Steel Basin Grate.

Since this accessory is made to order, we would like to verify dimensions with you before fabricating.

We have your original order specs on file, and will build the basin grate to fit the sink’s basin.

There is one detail to address before we do so, to verify it will fit properly.

If your sink is already installed, take a look at your countertop opening.

Please measure the countertop opening and provide the measurements.

If your sink is not installed, please make a note to let your installer know that the overhang cannot be more than ¼” on all sides.

We recommend a 1/8” overhang, to prevent against water eroding the silicone or caulking.

Also, we need to verify with you the drain placement.

Can you please measure from rear wall and right wall to center of your drain.

You are welcome to take a picture of the measuring tape and attach to this email.

Thank you for your time to take the necessary steps so we can build the Basin Grate to fit.

Please let me know if you have any questions.