Havens Templates

⚡ Fresh Leads - Power Quotes 

    Custom Sink Quote | Stainless 🇺🇸🛠️

    Hey X,

     

    Thanks for the opportunity to design and build a Custom Stainless Steel Sink for your project. 
    Havens Luxury Metals handcrafts the most advanced kitchen sinks in the World, and we also offer a wide array of custom metal products.

     

    As the first step, please click the link below to view your Custom Sink Quote from Havens.  

     

      View My Havens Quote 

     

    If you have any changes or questions, we are here to guide you from design to installation.

     

    The custom sinks we make are highly customizable, and we address all details of your sink before we build anything.

    We make it simple on you, and provide exact specs and visual renderings for client/installer approval, before fabrication.

    Your Havens Quote can be converted into an order at any time with a 50% deposit by credit card. ⇾ Start My Order ⇽

     

    Top Five Reasons Why Havens Is Different

    1. Highest Quality Steel (16 Gauge Type 316 Stainless) – Last Forever Lifetime Warranty
    2. Made In USA – Havens is the only sink company that operates and fabricates 100% In The USA.
    3. Easiest To Clean – Clean your Havens Sink with just a soapy sponge. Let the sink do the work.
    4. Fastest Build Time – We do not import, we fabricate! We guarantee our build timeline, so your project can flow.
    5. No Problems – The job isn’t done until you’re happy. We give 100% to our clients, through the entire project!

     

    There are many things to consider with a custom sink, and we hope to be a resource to you.

    If you have any questions please give us a call at  407-456-7071, or reply to this email. Thank you!

    ____________________

    Custom Sink Quote | Copper 🇺🇸🛠️

    Hey X,

     

    Thanks for the opportunity to design and build a Custom Copper Sink for your project. 
    Havens Luxury Metals handcrafts the most advanced kitchen sinks in the World, and we also offer a wide array of custom metal products.

     

    As the first step, please click the link below to view your Custom Sink Quote from Havens.   

     

      View My Havens Quote 

     

    If you have any changes or questions, we are here to guide you from design to installation.

     

    The custom copper sinks we make are highly customizable, and we address all details of your sink before we build anything.

    We make it simple on you, and provide exact specs and visual renderings for client/installer approval, before fabrication.

    Your Havens Quote can be converted to an order at any time with a 50% deposit by credit card. ⇾ Start My Order ⇽
     

    Top Five Reasons Why Havens Is Different

    1. Highest Quality Copper (14 Gauge 48oz Pure Copper) – Last Forever Lifetime Warranty
    2. Made In USA – Havens is the only sink company that operates and fabricates 100% In The USA.
    3. Easiest To Clean – Clean your Havens Sink with just a soapy sponge. Let the sink do the work.
    4. Fastest Build Time – We do not import, we fabricate! We guarantee our build timeline, so your project can flow.
    5. No Problems – The job isn’t done until you’re happy. We give 100% to our clients, through the entire project!

     

    There are many things to consider with a custom copper sink, and we hope to be a resource to you.

    If you have any questions please give us a call at  407-456-7071, or reply to this email. Thank you!
    ____________________

    Custom Sink Quote 🇺🇸🛠️ (SS & Copper)

    Hey X,

     

    Thanks for the opportunity to design and build a Custom Sink for your project. 
    Havens Luxury Metals handcrafts the most advanced kitchen sinks in the World, and we hope to earn your business.

     

    As the first step, please click the link below to view your Custom Sink Quote from Havens.  

     

      View My Havens Quote 

     

    If you have any changes or questions, we are here to guide you from design to installation.

     

    The Custom Sinks we make are highly customizable, and we address all details of your sink before we build anything.

    We make it simple on you, and provide exact specs and visual renderings for client/installer approval, before fabrication.

    Your Havens Quote can be converted to an order at any time with a 50% deposit by credit card. ⇾ Start My Order ⇽

     

    Top Five Reasons Why Havens Is Different

    1. Highest Quality Metals (16 Gauge Type 316 Stainless, 14 Gauge Pure Copper) – Last Forever Lifetime Warranty
    2. Made In USA – Havens is the only sink company that operates and fabricates 100% In The USA.
    3. Easiest To Clean – Clean your Havens Sink with just a soapy sponge. Let the sink do the work.
    4. Fastest Build Time – We do not import, we fabricate! We guarantee our build timeline, so your project can flow.
    5. No Problems – The job isn’t done until you’re happy. We give 100% to our clients, through the entire project!

     

    There are many things to consider with a Custom Sink, and we hope to be a resource to you.

    If you have any questions please give us a call at  407-456-7071, or reply to this email. Thank you!

    ____________________

    Custom Range Hood | Quote 🇺🇸🛠️

    Hey X,

     

    Thanks for the opportunity to design and build a Custom Range Hood for your project. 
    Havens Luxury Metals handcrafts the most advanced range hoods in the World, and we offer a wide array of custom metal products.

     

    As the first step, please click the link below to view your Custom Quote from Havens.
     

      View My Havens Quote 

     

    If you have any changes or questions, we are here to guide you from design to installation.

     

    Havens Range Hoods are completely handcrafted, designed for visual beauty and to perform at an advanced level.

    The design of the range hood will be a collaborative effort of your vision and our engineering process, down to the finest details.

    Take a look at the attached email images for examples of our craftsmanship and different hood styles we offer.

     

    The quote above is an approximate figure, and your cost may go up or down, depending on further details and discussion.
    If you decide to proceed, we provide visuals for your review and feedback with the installer(s).
    Once you are completely satisfied and approve the specifications/visuals, we then begin fabrication.

      

    Every project is different, so we hope to be a resource to you in making your decision on a range hood.

    To convert your Havens quote to an order, we ask for a 50% Deposit by credit card, at the link above.

     

     Top Five Reasons Why Havens Is Different

    1. Highest Quality Metal (16 Gauge Type 316 Stainless/14 Gauge Pure Copper) – Last Forever Lifetime Warranty
    2. Made In USA – Havens is the only custom range hood company that operates and fabricates 100% In The USA.
    3. Advanced Performance – We only use the highest quality components, for maximum ventilation performance.
    4. Fastest Build Time – We do not import, we fabricate! We guarantee our build timeline, so your project can flow.
    5. No Problems – The job isn’t done until you’re happy. We give 100% to our clients, through the entire project!

     

    If you have any questions please give us a call at  407-456-7071, or reply to this email. Thank you!

    ___________________

    Havens Pro Quote 🇺🇸🛠️ 

    Hey X,

    Your quote includes the Havens Pro discount, good for $300 off of your first order with us.

    As we work together more, the discount we offer you as a Havens Pro will increase.
    If you would also like a retail invoice to show your customer (no pro discount shown) – please let me know.

    ____________________

    Range Hood | Estimate 🇺🇸🛠️

    Hey X,

     

    Thanks for your interest in Havens Luxury Metals to build a Custom Range Hood for your project.

    The custom range hoods we craft are engineered to perform at an advanced level and maximize ventilation.

     

    In review of your details and dimensions, I would like to confirm that we can design and fabricate this type of hood.

    The initial estimate below will provide an idea on the ballpark range to select Havens to create this hood for your project.

    Custom Range Hood = $10,000 - $15,000

    Ventilation Component =  $1000 - $2,500

    Crating + Freight Shipping = $1,000

    Total Estimate Range:  $12,000 - $18,000


    Current Fabrication Timeline: 3-4 Months

    If the estimate and timeline are potentially acceptable for your project, the next step is to discuss specifics and provide a quote.

    After we discuss the project details, install parameters, and visual aspects, I can provide a more definitive cost for your project.

     

    If you have any questions please let me know in reply to this email or call - 407-456-7071

    Thank you
    ____________________

    Soaking Tub | Estimate 🇺🇸🛠️

    Hey X,

     

    Thanks for your interest in Havens Luxury Metals to build a Custom Soaking Tub for your project.

    The custom bath & spa tubs we craft are engineered to perform at an advanced level and maximize relaxation.

     

    In review of your details and dimensions, I would like to confirm that we can design and fabricate this type of soaking tub.

    The initial estimate below will provide an idea on the ballpark range to select Havens for your project.

    Custom Soaking Tub = $10,000 - $18,000

    Crating + Freight Shipping = $1,000

    Total Estimate Range:  $11,000 - $19,000


    Current Fabrication Timeline: 3-4 Months

    If the estimate and timeline are potentially acceptable for your project, the next step is to discuss specifics and provide a quote.

    After we discuss the project details, install parameters, and visual aspects, I can provide a more definitive cost for your project.

     

    If you have any questions please let me know in reply to this email or call 407-456-7071

     

    Thank you

    ____________________


    📝 Follow Ups 📝

    Update - Havens Quote 🔥 - (1)

    Good afternoon X, 

     

    In follow up to the custom sink quote that was recently sent over to you, I’m checking in to confirm it has been received on your end.

    With respect to your project time frame, I want to let you know that if you have any questions, feel free to shoot me an email.

     

    As you may have learned by now, there is much more to a sink than meets the eye!

    To assist in your research, I’ve attached a printable PDF guide - Ultimate Sink Guide 2022 Edition

     

    I understand these projects take time so please feel free to reach out at your convenience. 

    Best of luck with your project as it continues to develop, and have a great rest of the day!

    How Is The Project Coming? 📝 - (2)

    Hey X,

    I just wanted to touch base with you and see how the project involving the custom sink is developing.

    If you are in the decision making process and have any questions feel free to let me know.
    I understand these projects can take time, so please reach out at your convenience by phone or email.
     
    Best of luck as things develop. If you want some design inspiration, check out our latest projects - The Havens Gallery

    Happy Holidays! 

    Custom Sink Quote 🛠️🇺🇸 (resend)

    Hey X,
     
    Thanks for your interest in a Havens sink, your custom sink quote is ready for review below. I sent it your way a few days ago but it might not have made it in your inbox, so please take a look and let me know if received.

    ____________________________

    Replace 3 Options (If no reply) 🛠️🇺🇸

    Hey X,
     ___________________________

    Savings On Your Quote! 🌞💰

    Hey X,

     

    I'm checking in to make sure the quote for a Custom Sink has been received by you.
    If you have not seen it, take a look at the link below to view your quote.

    Also, for a limited time we are offering a $200 Savings (Expires July 1st, 2022 at Midnight!)

     

    ⬇️  Savings are Applied  ⬇️  

      View My Havens Quote 

     

    The custom sinks we craft are highly customizable, and we address all details of your sink before we build anything.

    We make it simple on you, and provide exact specs and visual renderings for client/installer approval, before fabrication.

    Your Havens Quote can be converted to an order at any time with a 50% deposit by credit card.  Start My Order 

     

    As you may have learned by now, there is much more to a sink than meets the eye!

    To assist in your research, I’ve attached a printable PDF guide - Ultimate Sink Guide 2022 Edition


    If you have any questions please give us a call at  407-456-7071, or reply to this email. Thank you!

     ___________________________

    Custom Sink Specs📝🛠️  (Resend - 2 Weeks)

    Hey x,

    I’m just checking in to see if you had any questions or development on the custom sink specs.

    If you are still reviewing and are not yet ready for us to start fabrication, no problem. We can wait as long as you need.

    Please see attached the most recent version of your spec sheets. Being that this time of the year is our busiest, we are currently at 8-10 weeks lead time.

    If you have any questions or are ready for us to begin fabrication please let me know. Thank you and have a great day

    ___________________


    💡 Info Templates 💡

    We Are Made In USA 🇺🇸 - (SEO Outreach)

    Hello X,

     

    Just wanted to reach out and let you know how much I appreciate your efforts in supporting Made In USA companies.

     

    I want to ask if you would please consider my company, Havens Luxury Metals to be listed on your directory. 

    We fabricate handcrafted copper and stainless steel metal features, such as kitchen sinks and range hoods

    We make all of our products in Florida, and our address is 707 W Park Ave, Suite B, Edgewater, FL 32132.

     

    Over the last five years, I’ve battled against companies that manufacture in China and India, as we are one of the only sink manufacturers made in USA. It's not always easy (as you know), but I have a strong passion for supporting the families of American craftsman. If it weren't for people still supporting USA made, I wouldn't have a business.

     

    Please take a look at our website, and if you have any questions, please let me know. (Some example images attached to this email).

     

    Here is at link to our online store – http://www.havensmetal.com

     

    I hope you can find my business helpful to your website visitors. I truly appreciate your time in considering Havens to be part of the Made In USA Mission! 
    We will fight the good fight together. Thank you

    Replace 3 Options 💡🛠️ (3 Options + Guide)

    Hey X,
     
    Thanks for requesting a quote from Havens for your custom sink.
    My name is Olivia, and I am happy to help you find a solution to this situation.
     
    Replacing an existing sink with an irregular bowl configuration allows for a few different options, I am going to explain these briefly.
     
    The first option is to have the new replacement sink made out of copper.
    This is the simplest option, as we are able to precisely match your existing sink’s dimensions - a template will be required for this option.
     
    The second option is to go with a topmount/drop-in style sink. This can be done in copper or stainless, and will cover your existing countertop opening. Typically with a topmount sink, a rear deck will be used to accommodate the faucets.
     
    The third option is to have your countertops squared up to accommodate a rectangular sink.
    This isn’t always an option (as cracking stone could be an issue), but is worth checking in to with local counter fabricators.
     
    The replacing a sink situation is one we encounter on a daily basis from customers, and we are experts in finding the best solution. If you would like to further discuss any of these 3 options, please reply to this email with any questions, or simply give me a call at the number below. I look forward to hearing from you, and have a great rest of your day.

    Fabrication Lead Times

    Our current standard fabrication time is 8 weeks, however we do have priority availability if needed sooner.

    Standard Fabrication – (8 Weeks)

    Top Priority Fabrication (3-4 Weeks) + $650

     

    Please let me know your preference and I can update the order.

    Thank You  

    ______________________

    Stainless Finishes Info 🇺🇸🛠️  

    Select Your Finish – (6) Stainless Finish Options:  

     Tier 1 -  $ - Prestige Stainless (or) Royal Oak Stainless– Two incredible stainless steel finishes that are easy to clean and scratch proof.
    Both of these finishes display a finely textured pattern on the surface of the stainless. The surface is ultra-smooth, and visually enticing.
    Prestige Stainless features a micro-diamond pattern - Royal Oak Stainless features a luxurious woodgrain appearance.

     

    Tier 2 - $$  Luxe Stainless  ($$) – A smooth, easy clean surface with a semi-reflective, ghosted shine.
    This finish is highly resilient against scratches and is hand finished for a beautiful appearance.

    Luxe is the most typical looking stainless steel finish we offer, making it one of our Top 3 finishes.

     

    Tier 3 - $$$  Brushed – Luxe Hammered - Brushed Hammered

    Three premium finishes, for an incredible appearance and focal point in your kitchen.

    A Hammered finish adds a beautiful visual element to the stainless, detailing its handcrafted nature.

     

    Next Steps To Proceed – To place the Custom Sink Order, we ask for a 50% Deposit by Credit/Debit Card or Paypal.

    After your deposit is received, we contact you to confirm your selected finish, dimensions, and shipping address.
    When details are confirmed, we email you the detailed sink drawing for your review and approval with the installer.

    The sink specs can be revised before we begin building your custom sink. After you approve the specs, fabrication begins.

     

    If you have questions, please reply to this email, or Call/Text Havens - 407-456-7071

    ___________________

    Copper Sink Solution 💡🇺🇸🛠️

    Hey X,

     

    Thank you for talking to me today about the options replacing your existing sink.
    Copper is an excellent choice for a kitchen sink, and we’ve been handcrafting them for over two decades.
    Havens sinks are made exclusively from Pure Copper, meaning they are naturally antimicrobial, easy to clean, and will last forever.

    The option to replace your existing sink with a high quality copper sink is the easiest solution, without having to modify or replace the countertop.

    No modification to cabinets or special install is required. The installer would simply be able to remove the old sink and install the new copper sink.

     

    We’ve created an video explanation of the copper sink solution, take a look below:

    Copper Sink Replacement:  COPPER SINK VIDEO 

     

    If you are interested in pursuing this option, the next steps would be for me to send over a quote to your email.
    Once approved, you can place a 50% deposit by credit card, and then we mail you a template kit, to trace your counter opening (very easy to do).
    After the template kit is received back here with the included return shipping label), we send you a detailed specification drawing of the new sink.

    We will be able to discuss if needed, and when you mark as approved, we begin custom fabrication of your new custom copper sink.

     

    To better understand the beauty of Havens Copper Sinks, please see these resources below:

    Copper Sink Care |-| Copper Sink Images |-| Havens Lifetime Warranty |-| Copper Sink Reviews

     

    Thanks for your time in reviewing this, and please let me know if you have any questions.

    Ready To Order - Template Info

    Hey X, 

    Thank you for letting me know, that is great news. The undermount copper sink is the easiest solution – without having to modify the counters.

    I’ve put together a quote for your review below, take a look and let me know if you have any questions

     

    View Your Quote Here:  VIEW HAVENS QUOTE 

     

    The quote shows the approximated dimensions, but we will need the countertop template to make the new sink of course.

    To proceed with the order, you can place a 50% deposit by Credit card or Paypal at the link above, or you can call me directly to order (number below).

     

    After we mail out your template kit, it will include a how-to video, takes about 5-10 minutes total. 

    Once we receive back the template, we will put together a detailed drawing for your review and approval. After approved, we start on fabrication, and current lead time is 4-6 weeks to ship.

    ___________________

    Faucet Selection 🔥

     

    Thank you for taking the time to speak with me today.

     

    For our faucet selection, we carry luxury faucet brand- Waterstone Faucets
    These faucets are the best match for a Havens sink in quality and aesthetics.
    They are discounted and we guarantee the best price for our sink customers.


    Waterstone Co Faucets – USA Made 

    If any of these faucets catch your eye, please list the model number(s) and preferred finish(es), and I’d be happy to get pricing for you.

     

    If you have any questions please give us a call at  407-456-7071, or reply to this email. Thank you!

     

     



    🛠️  Custom Specs  🛠️ 

    Custom Sink Specs📝🛠️ 

    Hey x

    Thank you for your order with Havens | Luxury Metals.

    Based on the dimensions and details provided, we’ve prepared a specification drawing for your review.

    If you see any details that need revision, or you might have questions about, please reply to this email with your feedback.

     

    Please note: It is important that the installer confirms and approves the dimensions before we begin fabrication.

    Once fabrication begins, we are unable to make dimensional changes to the sink.

     

    We ask that the finalized specs are reviewed and approved.

    If you would like to sign the spec sheet electronically, please use this free online tool – eSign PDF

    Alternatively, you may print the specs and sign. Once completed, please scan or take a photo of the signed spec and send back to this email.

     

    If you have any questions please feel free to let me know. Thank you, and we look forward to building your new sink

    ___________________________________  

    Template Kit Sent 📬

    Hey x,

     

    Good news - your template kit is on the way by UPS, and should be arriving in the coming days.

    The template kit will include the 2 items needed to create a countertop template, so we can fabricate the custom sink.

     

    Arriving in a long brown mailing tube, the contents include:

    1 – Xacto Knife

    2 x  Rolled up tracing papers (an extra if needed) – inside a smaller brown storage tube

    1 x UPS Return Mailing Label

     

    The templating is a 10-15 minute task easily accomplished by you and/or the sink installer.

    Before starting, please watch the how-to template video below:

     

    Watch YouTube Video  HAVENS TEMPLATE VIDEO 

     

    Once the template is completed, please roll it gently into the smaller storage tube, to place inside the larger shipping tube.

    Seal both ends of the tube, and place the return shipping label on the outside of the larger tube over top of the original shipping label. 

     

    If you have any questions along the way, please call or email anytime. Thank you

    _______________________________

    Specs Approved ✅  (Standard) 6 Weeks

    Hey X,

    Thanks for your review and installation approval of your Custom Sink Specs Pack.
    All dimensions are now confirmed for us to start fabrication in The Havens Metal Shop.

    Please note, we cannot make dimensional changes to the sink when fabrication begins.
    Any request to change dimensions, finish, or design can result in additional cost and lead time.

    Estimated Fabrication and Shipping Timeline For Your Order:

    Standard Fabrication Speed: 8-10 Weeks
    Custom Crating + UPS Ground Shipping: 3-5 Days

    If you would like options to upgrade your fabrication speed or shipping method for faster delivery, please let me know.
    At any time, please request a status update by email for a quick reply and update on your order.

    Thank you for your time and have a great rest of your day
    _______________

    Specs Approved ✅ (High Priority) 3-4 Weeks

    Hey X,

    Thanks for your review and installation approval of your Custom Sink Specs Pack.
    All dimensions are now confirmed for us to start fabrication in The Havens Metal Shop.

    Please note, we cannot make dimensional changes to the sink when fabrication begins.
    Any request to change dimensions, finish, or design can result in additional cost and lead time.

    Estimated Fabrication and Shipping Timeline For Your Order:

    High Priority Fabrication Speed: 3-4 Weeks
    Custom Crating + UPS Ground Shipping: 3-5 Days

    If you would like options to upgrade your fabrication speed or shipping method for faster delivery, please let me know.
    At any time, please request a status update by email for a quick reply and update on your order.

    Thank you for your time and have a great rest of your day

    Specs Approved ✅ (Top Priority) 1-2 Weeks

    Hey X,

    Thanks for your review and installation approval of your Custom Sink Specs Pack.
    All dimensions are now confirmed for us to start fabrication in The Havens Metal Shop.

    Please note, we cannot make dimensional changes to the sink when fabrication begins.
    Any request to change dimensions, finish, or design can result in additional cost and lead time.

    Estimated Fabrication and Shipping Timeline For Your Order:

    Top Priority Fabrication Speed: 1-2 Weeks
    Custom Crating + UPS Ground Shipping: 3-5 Days

    At any time, please request a status update by email for a quick reply and update on your order.
    Thank you for your time and have a great rest of your day


    Orders In Progress

    Complete Your Order ✅ (new)

    Hello X,

     

    Thanks for your patience in our fabrication process, we are nearing completion of your project.

    Please carefully read the information below so we can complete and ship your order.

     

    1. Confirm Your Shipping Address
    Please double check that the address we have is correct and still accurate for UPS Shipping.


    Current Shipping Address For Your Order:
    Havens Luxury Metals
    707 W Park Ave
    Suite B
    Edgewater, FL 32132

    2. Complete Your Order Balance
    Your order currently has a balance due. We ask that you complete payment at this time.

    If you prefer us to ship at a later date, please complete the balance now and communicate with us your timeline.

     

    Order Balance Due: $1,000

    Please complete your order by credit card here: ⇾ COMPLETE MY ORDER ⇽

    To view your final order invoice, please see attached PDF.

     

    As you complete your order, your project nears the final stage of completion in our shop.

    In the coming days, you should expect the order to ship and we will provide tracking info via email.

     

    Thank you for your business, and have a great rest of your day.

    Complete Your Order⚡✔️ (original)

    Hey X,

     

    Thanks for your patience throughout our fabrication process, handcrafting your new custom sink.

    I wanted to let you know that we are in the final stages, and will be ready to ship your sink out in the coming days.

     

    We will be shipping your sink inside a heavy duty wooden crate, by UPS ground. It will be delivered to your front door, signature is not required.

    If you prefer to sign for it, please reply back to this email requesting signature.

     

    In completion of your order, please click the link below to submit the final payment.

     

    Complete Your Order Here:  VIEW HAVENS ORDER 

     

    After payment is completed, please reply to this email with your confirmed shipping address.

    In the coming days, the order will be completed and we will ship your sink out, providing a UPS tracking number so you can expect delivery.

     

    If you have any questions, please reply to this email or call 407-456-7071

     

    Thank you, and have a great rest of your day.

    Custom Fabrication Delay

    Hey X,

     

    Thanks for checking in. I was able to get an update from our shop

     

    We are making good progress on your sink, and it’s about to be completed in the welding stage.

    We look to be about a week – to a week and a half out. I’ll have a better idea of when the sink can ship out first part of next week

     

    Thank you for your patience, we are working on your order as a high priority

    Tooling Fabrication Delay

    Hey X,

     

    Thank you for your order with Havens | Luxury Metals and your patience with our fabrication process.

    We are currently experiencing a production delay, as an unforeseen issue has occurred.

     

    To make a long story short, the hydraulic press machine we use for the ladder half of production, is currently out of commission.
    We use a custom tooling setup to press the drains in our sinks, and it needs to be replaced.

     

    Your sink is near completion, however we cannot finish it without the drain press tooling replaced.

    The problem we face is that the tooling has to be custom made, and our machine shop has given us a 2-3 week lead time on the parts that we need made.

     

    I realize this is probably going to cause an issue in your installation timeline, and for that we apologize!

    We will be shipping your order as soon as the parts arrives, the drain is pressed, and the sink meets our final inspection standards.
    Please let Olivia or myself know if you have any questions, and be assured we are doing everything possible to finish your sink.

    Thank you for your patience and understanding.

     

    Tooling Fabrication Delay Part 2

    Hello X,

     

    I was able to get an update from the shop in regards to your sink and the timeline. As you might know, our hydraulic press is out of commission.

    We are still waiting for our parts to arrive for the finishing stages of the sink. The manufacturer has pushed them back but insists they are almost done.


    We are delayed until the parts will arrive, have the drains pressed, and for the sink meets our final inspection standards before we ship out.
    These unforeseen obstacles happen sometimes and I do apologize for that.

     

    We’ll have a better idea of when the sink can ship out once the parts arrive. As of right now, I expect your sink to ship the first week of June.

    Thank you for your patience and understanding, know that we are working on your order as the highest priority.

    Order Update/ Fabrication Delay

    Hey X, 

     

    Thank you for your patience with our fabrication process.
    I just wanted to reach out with an update on your custom sink order.

    We’ve recently been faced with an unforeseen obstacle, as our hydraulic press was out of commission and had parts that needed to be replaced.
    However, we’ve recently received the needed parts, so good news is we are back into production. Our timeline to receive the parts was delayed an entire month.

    We understand your estimated fabrication completion time is near, however now that we are resuming, we are set back a few weeks due to this fabrication delay.
    I realize this is probably going to cause an issue in your installation timeline, and for that we apologize! Some factors are out of our control unfortunately.
    We will let you know when we are nearing the final and shipping stages, so you can arrange your install dates accordingly.

    Please let Olivia or myself know if you have any questions, and be assured we are doing everything possible to finish your sink.
    Thank you for your patience and understanding, know that we are working on your order as the highest priority.

    Copper Bent Flange Fix
    Hey X,

    Thank you for bringing this to my attention, I am sorry this happened in shipping.

    The bent flange is something we experience in a small percentage of the copper sinks we send out. Copper is a softer metal, and with pressure it can bend. The issue is an easy fix, and the flange can be bent back flat on site, without sending it back or damaging the sink in any way.

     

    The best way to do this is to place the sink upside down on a flat surface.

    The copper is malleable enough to bend back to it’s original shape, flat like the rest of the flange. You can do this with a clamp tool, or alternatively you can use a piece of wood - such as a 2 x 4 to flatten the flange. As you gently bend the flange down you will see it begin to straighten out. Get it as straight as possible, but perfection is not required. When the sink is installed, it will naturally flatten the rest out when under the weight of the countertop.

     

    Please let me know how this works for you, and if you have any questions I am on standby. Thank you for understanding 

     


    🌎 Havens Pros 🌎

    Send Quote - Pro

    Hey X, 

    Havens Pro Confirmed  (Pro Files - 3)

    Hey X,

    Thank you for requesting a Havens PRO account. I’m pleased to let you know that your account has been approved and activated for immediate use.
    The goal of the Havens Pro network is to build a relationship with you to service your clients with high quality American made custom metal products.

    As a pro, you are now activated to receive 10% off your first order.
    The discount will increase the more business we do together.
    Your unique discount code exclusive to your company: XXXXXX

    The Pro pricing discount model works one of two ways:

    You can place your order through the online store and use the discount code provided above.
    You can request to be sent a quote for your project and we will automatically include your Pro savings
    We then provide you with a Pro Quote and a Customer (Retail) Quote at your request.

    The first order discount is a reward for joining our network. Each order with us will increase your discount – using the same code – exclusive to your company.
    Please let me know if you have any other questions, and we can go from there.

    Thank you, and we look forward to working with you.

    🎁 Post Install Rewards 🎁 

    Cutting Board - Free

    Good afternoon X,

     

    I hope everything is going great on your end and you are having a great start to Fall, while enjoying your new Havens sink.

     

    Part of the joy of what we do is seeing the completed project, by asking for a few photos of your sink installed.
    We would greatly appreciate it, and would love to add your kitchen to our Gallery of customer’s installed projects!

     

    You can send over photos in reply to this email or by texting them to my cell (407-383-7968).
    After you do so, I’d love to send you a FREE Professional Cutting Board to use with your sink. It’s our way of saying thanks for being a valued customer!

     

    Please include all four sink corners and the faucet if possible:

    For examples, take a look at the photos sent in by others customers here -  The Havens Gallery

     

    Thank you so much for taking the time, it means the World to our team to see the sink installed!
    After photos are sent in, let me know your cutting board finish preference and I’ll ship one your way.

    Pro cutting board finishes: Amber Bamboo, Light Bamboo, Poly White, Poly Black

     

    Thanks, and have a great rest of your day!

    Houzz Review

    Good Afternoon X,

    I hope everything is going great on your end and you are looking forward to the Holidays!

    Just wanted to briefly touch base with you and see how the project turned out for you. 

    I truly hope you are enjoying your beautiful new sink, we’re honored that you selected a Havens sink!

    If you wouldn’t mind taking just a couple of minutes, can you please send us a few photos of your sink installed? We would greatly appreciate it!

    You can either reply to this email or text them to my cell (number below). We’d love to add a photo to our customer Gallery.

    Also, if you can take a moment to review our company on Houzz.

    REVIEW HAVENS ON HOUZZ

     

    I’d love to send you a FREE Cutting Board for doing so. It’s our way of saying thanks for being a valued customer of Havens!

    You can see examples of our customer photos here:  VIEW HAVENS GALLERY  (Please try to include all 4 corners of the sink & faucet)

    Thank you again, and after the photos & review are received I’ll send you a brand new Havens Cutting Board to use with your sink.

    Let me know which finish you like – Poly Black, Poly White, Light Bamboo, or Amber Bamboo.

    Google Review

    Good afternoon X,

     

    I hope everything is going great on your end and you are looking forward to the Holidays!

    Just wanted to briefly touch base with you and see how the project turned out for you.

     

    I truly hope you are enjoying your beautiful new sink, we’re honored that you selected a Havens sink!

    If you wouldn’t mind taking just a couple of minutes, can you please send us a few photos of your sink installed? We would greatly appreciate it!

    You can either reply to this email or text them to my cell (number below). We’d love to add a photo to our customer Gallery.

     

    Also, if you can take a moment to review our company on Google:

     

    REVIEW HAVENS ON GOOGLE

     

    I’d love to send you a FREE Cutting Board for doing so. It’s our way of saying thanks for being a valued customer of Havens!

    You can see examples of our customer photos here:  VIEW HAVENS GALLERY  (Please try to include all 4 corners of the sink & faucet)

    Thank you again, and after the photos & review are received I’ll send you a brand new Havens Cutting Board to use with your sink.

    Let me know which finish you like – Poly Black, Poly White, Light Bamboo, or Amber Bamboo.

    Install Photo Request

    Good afternoon X,

     

    I hope everything is going great on your end and you are having a great start to your Summer!

     

    Just wanted to briefly touch base with you and see how the kitchen project turned out earlier this year.

    I truly hope you are enjoying your beautiful new kitchen sink, we’re honored that a Havens sink is in your home.

     

    If you wouldn’t mind taking just a couple of minutes to take photos of your completed project. We Would love to add your kitchen to our online gallery. We would highly appreciate it! (Please include all four corners of sink and faucet)

     

    You can send over photos in reply to this email or by texting to my cell (407-383-7968). After you do so, I’d love to send you a FREE Cutting Board. It’s our way of saying thanks for being a valued customer!

     

    You can view examples sent in by other customers here: Havens Gallery

     

    Thank you again, and after it’s submitted just let me know and I’ll send you a brand new Cutting Board to use with your sink.